Overview
ITIL® (Version 5) is the next evolution of the world’s leading best-practice management framework for digital product and service management, redesigned for an AI-driven, product-centric landscape. It unifies product and service lifecycles into a single value-driven model, centers digital experience, and embeds AI-native governance, so teams can make informed decisions, manage complexity, and deliver measurable outcomes.
Backward compatible with earlier releases, ITIL (Version 5) offers practical, role-aligned guidance across strategy, design, delivery and continual improvement—helping professionals from IT, product, experience and business functions collaborate, adopt real-world practices, and create faster, more reliable value for customers and organizations.
Private in-house training
Apart from public, instructor-led classes, we also offer private in-house trainings for organizations based on their needs. Call us at +852 2116 3328 or email us at [email protected] for more details.
Why Choose Kornerstone
- KORNERSTONE is the official ITIL training provider and examiner appointed by PeopleCert
- Accredited, practitioner-led, ITIL expert certificate trainers to provide high quality training
- Practical, scenario-based learning—focus on application, not just theory
- Excellent Passing Rate: 100%
- Authorised Trainer by PeopleCert
- This training fulfilled 18 training hours which required by PeopleCert
- Only 3-Day official training including e-exam voucher
- Included paper-based exam
- Physical certificate will be provided after successfully pass the exam
About The Certification
- ITIL (Version 5) helps to successfully navigate the modern digital world
- ITIL (Version 5) provides a holistic picture of IT enabled service delivery
- ITIL (Version 5) reflects and integrates other established ways of working
- ITIL (Version 5) incorporates all the best things from ITIL
- ITIL (Version 5) certificates have a 3-year renewal date
- ITIL 4 Foundation holders are accepted as prerequisites—no need to retake Foundation for Version 5; ITIL 3 holders are advised to refresh at Foundation level
- Advanced modules are grouped into three streams: Practice Manager (PM), Managing Professional (MP), and Strategic Leader (SL). Completing all streams leads toward the ITIL Master
Skills Covered
- Leverage AI-native governance frameworks to guide digital product and service strategies
- Apply AI-driven insights tooptimizeservice lifecycles and accelerate decision-making
- Design and manage value streams that integrate AI capabilities for faster, more reliable delivery
- Embed AI-conscious practices across strategy, design, delivery, and continual improvement
- Align ITIL principles with modern product-centric operating models to create measurable customer value
Chartered Requirements
- Hold required prerequisites: ITIL 4 Foundation accepted as prerequisite; ITIL v3 Foundation holders should attend ITIL (Version 5) Foundation to transition
- ITIL 5 certification scheme offers a modular approach. Upon successful completion of the module, candidate will be rewarded with both certification and a certain number of credits
- The certification scheme required modules for each level is provided as follows:
Target Audience
This program is designed for IT professionals, service managers, and business leaders who oversee digital product and service delivery. It is ideal for those seeking to understand modern IT service management practices and apply AI-integrated frameworks to drive business value.
Training Highlights
- 20 hours of instructor-led professional training.
(This training fulfilled 18 training hours required by PeopleCert)
Authorised trainer appointed by PeopleCert - Course includes official PeopleCert examination
- Course will be delivered by top-notch instructor – one of the few top ITIL Expert certificate holders in Hong Kong
- Practitioner-led, scenario-driven workshops and real-world case studies
- AI governance and ethical adoption content integrated throughout training
- Accredited materials aligned to PeopleCert and ITIL (Version 5) practices
- Training includes sample papers, exam technique coaching, mock exams and timed practice sessions
Training Outlines
This training fulfilled 18 training hours required by PeopleCert
3-Days Course
- Module 1: Key concepts of digital product and service management
- Module 2: Service relationships
- Module 3: The ITIL Value System (ITIL VS)
- Module 3a: ITIL Practices
- Module 4: Governance
- Module 5: ITIL Guiding Principles
- Module 6: Value chain and ITIL management practices
- Module 7: Value streams: mapping and management
- Module 8: Continual improvement
- Module 9: The Four Dimensions of Product and Service Management
- Module 10: ITIL and other frameworks integration
*The course includes 4 group exercises and 2 sample papers
*Exam preparation and paper-base exam on Day 3
Dates & Locations
Examination Highlights
- Closed-book multiple-choice exam
- Exam durations, pass marks and requirements follow PeopleCert standards
- The official PeopleCert examination is on the last day of the program
Trainer for this course
Mr. W Cheng
- PeopleCert Accredited Trainer
- EXIN Accredited Trainer
- ITIL (Version 5) Foundation certified
- ITIL 4 Managing Professional certified
- ITIL V3 Expert certified
- ISO20000 Consultant, ISO20000 Practitioner, ISO20000 Auditor certified
- Agile Scrum Master certified
- Over 30 years of IT experience with MNCs in Asia Pacific region focusing on IT Service and Support, IT BPO, IT Service Desk
- Operation, Data Storage Management, ITIL Consulting and Implementation experience
