Performance Series

SAMPLE: How to Write Business Emails to be Proud of? (1 day)

Objectives

As organizations of all kinds face unrelenting changes in their environment, the need for managers who are capable of turning strategy into reality, has created a new legitimacy for the role of change agents. Managers develop and manage the key “people” systems to support organizational change.

Course Outline

• The changing trends (VUCA) and the new competencies of corporate athletes
• Business framework on Change
  • The McKinsey 7S
  • The SWOT
  • Different Emotional Stages of Changes
  • Force Field Analysis
  • Kotter’s 8 Steps of Implementing Changes
• Application of theories
• Lesson to be learnt as a change agent

SAMPLE: Essence to Negotiate Your Way to Success (2 days)

Objectives

• Be aware of what is important to you and express it in ways that others will listen and be influenced
• Understand how and why conflicts occur and how to address them
• Be able to communicate for better understanding of others’ intention and seek meaning behind their behaviours
• Know how to deal with situations as they arise and manage them in everyone’s best interest

Course Outline

• Understanding the true meaning of negotiation
• Understanding the quality of a good negotiator
• Designing a win-win-win negotiation strategy
• Applying high impact negotiation tactics and counter tactics

SAMPLE: Presentation Made Easy with NLP (2 days)

Objectives

• Know the keys of making effective presentation
• Understand the needs of analyzing audiences
• Use of visual aids, choices of words, and non-verbal communications
• Build confident in public speaking

Course Outline

• Deciding the outcome of your presentation
• Assessing and analyzing your target audiences
• Connecting with the audiences throughout the presentations
• Handling audiences’ questions and/or objections with confidence
• Managing stage-fright and anxiety in speaking to the public

SAMPLE: Effective Performance Management and Appraisal Skills with MBTI (1-2 days)

Objectives

• Articulate the benefits of using a performance management plan and an effective appraisal system
• Learn performance feedback model CREATE and set SMART annual performance objectives
• Understand the three phases of appraisal – preparation, execution and evaluation
• Understand the MBTI methodology and model
• Enhance your ability to give and receive objective and constructive performance feedback

Course Outline

• Understand the roles of different managers and staff in the performance management process
• Provide a culture of respect and trust within the performance management and appraisal process by effectively coaching and listening skills
• Identify best practices and handling challenging situations in performance management

SAMPLE: Servicing as Coaching with NLP (2 days)

Objectives

• Understand the concept of NLP and how it enhances the quality of relationship based-selling
• Build and maintain close and trustworthy rapport with your clients
• Communicate with influence and buy-in from their clients with a coaching mindset
• Effectively match your clients’ values to your products

Course Outline

• Influencing clients through building and maintaining rapport and trust
• Understanding how to match and lead customers into discussions and conversations
• Knowing the questioning techniques to understand customer’s preferences
• Understanding the use of language to gain trust and establishing a trustworthy client relationship
• Understanding the different types of non-verbal means of communication relationship